Policies

 
Here at Fresno Fun Jump, we do our best to accommodate all customers in times of unforeseen weather and/or emergency conditions. For this reason, we stay tuned day and night to the local weather conditions in and approaching our area. We ask that all customers do their part and stay informed as to any weather conditions approaching their area. In order for us to better serve all customers, we have developed what we feel is a fair policy for cancellations and rainchecks. Sometimes rain may be occurring in one part of town but not in the other part of town right next to it. For this reason, WE DO NOT CANCEL DUE TO WEATHER unless we feel it would endanger our equipment. This decision is left solely to the customer. Please feel free to give us a call should you have any questions regarding our policies.

Delivery Times:
Customer should call the office by 5:00PM the day before their rental to check on their scheduled delivery time. In order for all customers to be delivered on time we occasionally deliver several hours in advance of scheduled rental time.

Cancellations:
The customer is responsible for notifying the office BETWEEN 6-8AM OR BEFORE THE DRIVER DELIVERS ON THE DAY OF THEIR RENTAL if they need to cancel the rental. Once the equipment is delivered, the FULL AMOUNT IS DUE regardless of total time used. All decisions to cancel due to weather or any other reason need to be made BEFORE the scheduled delivery time, even if the equipment is delivered early. We ask that the customer be informed of all weather conditions approaching by watching or listening to their local news.

Deposits:
A 30-50% Deposit may be required for all orders. If you cancel 7 days or more before your party, you will receive a refund of your deposit. A 10% handling fee will be assessed for all refunds, whichever is greater. If, however, you cancel your booking within 7 days of your party, you will receive a raincheck for your deposit that is good for up to one year towards your next rental. We do not refund deposits within 7 days of party. PLEASE NOTE: A 1.5% FINANCE CHARGE WILL BE INCURRED FOR UNPAID BALANCES AFTER 15 DAYS COMPUTED ON THE AMOUNT DUE AFTER COMPLETION OF EVENT, AND CUSTOMER WILL FORFEIT ALL DISCOUNTS. A 1.5% FINANCE CHARGE IS EQUAL TO 18% PER ANNUM.

EVENTS
50% non-refundable deposit & signed contract is required to reserve the date. All pre-payments for Events are considered booking fees and/or non-refundable retainers. Therefore, all payments made to Fresno Fun Jump are non-refundable under any circumstance. A rain check good for 6 months will be given if Event is canceled more than 30 days in advance.
 


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